Question 1

Caboolture Vendor FAQ's

Accepted Answer

Attendance:
• All horses must be present at the Caboolture Showgrounds and accompanied by a correctly completed Biosecurity Horse Health Declaration & Horse Movement Record (waybill).

Nomination Forms 
• A separate Nomination Form must be completed for each horse or item. Submit forms online here: trianglehorsesale.com/caboolture-horse-sale.

Nomination Deadlines:
• Online nominations close at 9AM on the Saturday before the sale.
• Horses can still be nominated in person at the Showgrounds on Saturday, but pre-booked horses will have priority in the lotting order.

Lot Numbers & Sale Order :
• The sale order and lot numbers will be uploaded to the online catalog on the evening before the sale.

Horse Arrival Times 
• Horses can be delivered to the Showgrounds from 2PM on Saturday and must arrive before 8AM on Sunday.

Online Bidding:
• All horses will be available for online bidding.
• Pre-bidding opens online at 5PM on the Wednesday before Sale Day.

Vendor's Responsibility 
• Vendors must ensure all horses are suitable for sale. Triangle Horse Sale staff will assist but ultimate responsibility lies with the vendor.

Reserve Prices – If you choose to set a reserve price, please ensure it is clearly communicated to the auctioneer before the sale.

Payment to Vendors:
• Vendors will receive their sale proceeds (less commission) within 10 business days after the sale.

Question 2

What is the sale process for your Monthly Online Only sales?

Accepted Answer

Nomination & Listing
• A Nomination Form must be submitted for each animal or item you wish to sell.
• Nominations close at 9AM on the day the sale opens.

Bidding Timeline
• Bidding opens at 6PM on the evening of the sale start date.
• Bidding closes from 7PM on the following Thursday.

Animal/Item Location & Collection
• The animal/item remains in your possession for the duration of the sale.
• Collection/transport is to be arranged directly between the Vendor and Buyer.
• Once payment is confirmed by Triangle Horse Sale, the animal/item must be released to the buyer.

Payment & Settlement
• Immediate payment is required from all buyers.
• Once full payment has been received, Triangle Horse Sale will provide the Vendor with a receipt and buyer’s contact information.
• Sale proceeds (less commission) will be transferred to the Vendor within 10 business days after the sale closes.

Post-Sale & Referral Process
• If an animal/item does not sell, Triangle Horse Sale retains the exclusive selling rights for ten (10) business days after the sale.
• If a referred buyer expresses interest, they will have one opportunity (first right of refusal) to purchase the lot at the reserve price or a negotiated figure agreed upon by the Vendor, Purchaser, and Auctioneer.
• If the sale is not completed and the lot remains unsold, it may be:
- Sold to any registered bidder.
- Sold privately at the Auctioneer’s discretion.

If a lot is referred or passed in but later sells withing the 10 day exclusive sale period, the Auctioneer is entitled to 100% of the commission from the Vendor. The buyer will also be required to pay 100% of the Buyer’s Premium.

Question 3

How to Nominate Your Horse, Dog, or Item for Sale

Accepted Answer

To nominate, you must:

1. Complete a Nomination Form – Fill out the form in full.

2. Submit Photos & Videos – Provide all required sale photos and videos.

3. Meet the Deadline – Ensure your nomination, photos, and videos are submitted before the deadline (refer to auction information for specific deadlines).

For more details or to submit your nomination, visit: trianglehorsesale.com/nomination-forms

Question 4

What are your Fees & Commissions?

Accepted Answer

Commissions & Fees:

Online Only Sales:
Commission Rates:
Horses/Ponies/Donkeys – 8.8% (inc. GST)
Working Dogs – 8.8% (inc. GST)
Saddlery/Tack – 12.5% (inc. GST)
Floats/Trailers/Vehicles – 5.5% (inc. GST)
Up Front Fees:
Reserved Nomination Fee – $55 (inc. GST)
Paid Social Media Advertising  – FREE
Horse Deals Listing (horses only) – FREE

Gympie/Caboolture Horse Sale:
Commission Rates:
Horses/Ponies/Donkeys – 10% (inc. GST)
Saddles/Saddlery – 12.5% (inc. GST)
Floats/Trailers – 5.5% (inc. GST)
Up Front Fees:
Ridden/Lead Ring Fee – $35 (inc. GST)
Penned/Project Yard Fee – $25 (inc. GST)
Social Media Advertising (Optional) – $25 (inc. GST)

Onsite Auction Fees: Fees for live simulcast auctions differ from online-only auctions and will be displayed accordingly.

Payment Terms
Up front fees must be paid in advance before advertisements go live.
Commissions will be deducted from your sale proceeds before payout.

Payment Details:
Please use your name as the reference when making payment.

Triangle Horse Sale
BSB: 064-473 | Acc: 1046 4645

Question 5

How do I pay my nomination fee & social advertising?

Accepted Answer

To pay your nomination fee and social advertising:

Payment Details:
Account Name: Triangle Horse Sale
BSB: 064-473
Account Number: 1046 4645

Reference:
Please use your name as the reference when making the payment.

🔹 Important: This payment will be itemised on your remittance sent post-sale for tax purposes.

Question 6

My form won't submit - Please Help!

Accepted Answer

If you're having trouble submitting your nomination form (e.g., the submit button won’t work or the CAPTCHA isn’t loading), it’s usually due to one of the following:

1. Browser Compatibility
Our forms often do not work with Safari, Internet Explorer, or Facebook Web.
✅ Use Google Chrome – This is the only recommended browser.

2. Browser Cache Issues
If your browser has stored too much data, it can cause submission issues.

Steps to Fix:
Save Your Work – Go back to Page 2 of the nomination form, copy your description, and save it in a Word document or email.
Clear Your Cache – Open your browser history and select “Clear Cache” (do not clear passwords).
Reload the Webpage – Return to the nomination form and try submitting again.

If you’re still having issues, feel free to contact us for assistance!

Question 7

How do I send through my sale video?

Accepted Answer

How to Submit Your Sale Video
Deadline: Videos for sale display and social media use must be submitted by 9AM on the day the sale opens (unless otherwise stated).
Format: All videos must be provided as a YouTube link.

Submission Options:
Email – Send the YouTube video link to auctions@trianglehorsesale.com.
WhatsApp – Text the YouTube video link to 0408 380 322.

🔹 Need help uploading your video? See the "How to Upload to YouTube" section for step-by-step instructions.

Question 8

Q: How can I upload my video to YouTube

Accepted Answer

1. Sign In to YouTube: Start by signing in to your YouTube account. If you don’t have one, you will need to create a YouTube account to sign in.

2. Upload Video: Once signed in, click the camcorder icon at the top of the screen next to your profile picture, then select "Upload Video."

3. Select the Video File: Click on the "Select files to upload" button or drag and drop the video file you want to upload.

4. Optimize Video Details: While the video is uploading:     
Title: Enter a descriptive title that includes relevant details like the horse’s name, breed and age  (e.g. "Danny" 2018 QH Gelding"

5. Privacy Settings: Choose the privacy setting "Public".

6. Publish: Click "Publish" to finalise your upload. Your video is now live on YouTube.

7. Share the Link: Once published, copy the video link from the browser’s address bar and email to auctions@trianglehorsesale.com

Question 9

How to Photograph Your Horse for Sale

Accepted Answer

How to Photograph Your Horse for Sale

High-quality photos are essential for attracting serious buyers. Follow these tips to present your horse in the best possible way.

1. Present Your Horse Well
• Ensure your horse is clean, groomed, and in good condition before taking photos. A shiny, well-groomed coat makes a great first impression.
• Tack should be clean and properly fitted. Avoid distracting or messy gear.

2. Choose the Right Setting
• Use a neutral, uncluttered background like a plain wall, arena, or paddock. Your horse should be the focus, not the surroundings.
• Good lighting is key! Natural daylight works best, ideally on an overcast day or in shaded areas to avoid harsh shadows. Ensure the sun is always behind you (the photographer) – not the horse.

3. Capture the Right Angles
Your listing should include multiple photos to give buyers a complete view. Use these angles:

✅ Side Profile (Conformation Shot) – Shows overall build, balance, and condition. Stand the horse square and ensure they’re looking alert.
✅ Both Sides – Buyers want to see both left and right sides.
✅ Headshot – Highlights expression, eye, and temperament.
✅ Font and Rear Views – Helps buyers assess leg structure and balance.
✅ Teeth – A clear photo of the horse’s teeth helps buyers estimate age and condition.
✅ Feet & Hooves – Show a close-up of all four feet, ensuring hooves and shoeing (if applicable) are visible.
✅ Scars & Brands – Clearly document any brands, markings, or scars that buyers should be aware of.
✅ Height Verification – A photo showing the horse being measured with a proper measuring stick or next to a height marker for reference.
✅ Under Saddle or in Action – If applicable, show your horse ridden, moving, or performing its discipline.
✅ Current Dated Photo – A full-body shot with no rugs or saddles, showing the horse’s current condition. The date must be handwritten on a piece of paper and held in the background of the photo.

4. Frame Your Shots Correctly
• Stand at an appropriate distance to capture the full horse without distortion.
• Hold the camera level with the horse’s midsection—this prevents awkward angles.
• Keep the horse’s ears forward by using a helper or making noise.

5. Avoid Common Mistakes
❌ Poor lighting – Dark or overly bright images make details hard to see.
❌ Messy backgrounds – A cluttered setting can be distracting.
❌ Unflattering angles – Standing too close, too high, or too low can distort proportions.
❌ Horse not standing correctly – A relaxed, well-posed horse looks much better.
❌ Missing a dated photo – Buyers need to see your horse’s current condition.
❌ Blurry or unclear detail shots – Ensure teeth, feet, scars, and brands are clearly visible.
❌ No height reference – Buyers want proof of the horse’s height, so include a photo with a proper measuring stick.

Final Tip: Use High-Quality Images
• Take clear, high-resolution photos.
• Edit only for brightness or minor adjustments—don’t misrepresent your horse.
• Upload multiple images to give buyers confidence.

A great photo can be the difference between a quick sale and being overlooked. Take the time to get it right!

Question 10

What is a "Current Dated Photo," and why is it required for horse listings at Triangle Horse Sale?

Accepted Answer

A "Current Dated Photo" refers to a recent photograph of the horse, displaying a visible date to verify the photo's recency. Triangle Horse Sale requires this to ensure the accuracy and transparency of the horse’s current condition for potential buyers. This image helps buyers confidently assess the horse's appearance and health, which supports a trustworthy and efficient buying process.

Providing a "Current Dated Photo" not only enhances the credibility of the listing but also aligns with Triangle Horse Sale's commitment to maintaining high standards of integrity and customer satisfaction.

This must be full-body shot with no rugs or saddles, showing the horse’s current condition. The date must be handwritten on a piece of paper and held in the background of the photo.

Question 11

How do I send through my sale photos?

Accepted Answer

Photos for Sale Display and Social Media use are due by 9AM on the day the sale opens (unless otherwise specified).

You can submit your photos using the following methods:
WhatsApp:
Send your photos via WhatsApp to 0408 380 322.
Ensure your name or your horse's name is included in the message.

Transfer Link (iCloud, Dropbox, OneDrive, WeTransfer, OneHub, etc.):
Upload your photos to any of the above platforms.
Send the link via email to auctions@trianglehorsesale.com.

Email Individual Photos:
You can email photos directly to auctions@trianglehorsesale.com.
For best quality, we recommend sending 2-3 photos at a time.

🔹 Important: When using data sharing apps, ensure access is granted to auctions@trianglehorsesale.com so we can view and download your photos.

Question 12

How long after the sale finishes will I be paid?

Accepted Answer

Sale proceeds (less commission) will be transferred to your nominated bank account within ten (10) business days from the close of sale.

Question 13

Can Bidders view or inspect my horse/item?

Accepted Answer

Yes!
All bidder enquiries and inspection requests will be forwarded to the Vendor via email by a Triangle Horse Sale Staff Member.
Vendors must respond to these enquiries and requests in a timely manner.
Inspection requests cannot be denied without a valid reason.

Question 14

Can I set a Reserve?

Accepted Answer

Yes!
All reserve prices communicated to the Auctioneer are GST-inclusive (where applicable).
GST will not be added to the knockdown price.
The Vendor can change their reserve price at any time, as long as it is clearly communicated to the Auctioneer and the Auctioneer acknowledges and agrees to the change before the fall of the hammer.
If a reserve price is set, a non-refundable listing fee of $55 (inc. GST) is payable before your listing can be advertised.

Question 15

What happens if my Horse/Dog/Item does not meet reserve?

Accepted Answer

If your horse/item does not meet the reserve price:
Exclusive Selling Rights:
Triangle Horse Sale holds the exclusive selling right for any lot from the date of nomination until 10 business days post-sale. During this time, your Horse/Dog/Item will continue to be advertised across our social media pages & website.

Referral Process:
If a referred buyer expresses interest, they will have one opportunity (first right of refusal) to complete the sale at the reserve price or a negotiated figure agreed upon by the Vendor, Purchaser, and Auctioneer.

Unsold Lots:
If the sale is not completed and the lot remains unsold, the lot may be sold to any registered bidder or via private treaty to any party the Auctioneer chooses.

Post-Auction Sale:
If a lot is referred or passed in but later sold post-auction to any party (whether a registered buyer or otherwise), the Auctioneer is entitled to 100% of the commission from the Vendor, and the buyer will be liable to pay 100% of the Buyer’s Premium.

Question 16

How long does the buyer have to collect the horse/item?

Accepted Answer

The Buyer must arrange collection/transport of the lot within 7 days unless a different arrangement is agreed upon by the Vendor

Question 17

Caboolture Bidder FAQ’s

Accepted Answer

Caboolture Horse & Saddlery Sale – FAQs

General Information
Horses will be sold LIVE from the Caboolture Showgrounds.

Location: Caboolture Showgrounds, Gate 3, Beerburrum Road, Caboolture

Sale Order
• Ridden Horses – 10:00 AM (Online Bidding + Live Video & Audio)
• Following Ridden Section – Rehoming, Penned & Project Horses (Online Bidding + Audio Only)
• Following Penned & Project Horses – Saddlery (No Online Bidding Available)

Inspection & Collection
• Inspection: Horses will be available for viewing from 8:00 AM on sale day.
• Collection: All horses must be collected by 5:00 PM on sale day.
• Short-term hold-over and spelling options are available for interstate and regional QLD buyers. Contact our team for details.

Livestream & Online Bidding
• Ridden Horses will have a live video & audio stream.
• Penned & Project Horses will have audio only (no video available).
• Saddlery will not have online bidding—bidders must be onsite.
• This sale will not be livestreamed to social media.

Payment & Buyer’s Premium
• All lots must be paid for in full on the day of the sale.
• Accepted payment methods: Cash, EFTPOS, or Bank Transfer.
• NO Cheques or Contra Payments Accepted.
• This is NOT an "Auto-Debit" auction—online buyers will be contacted by phone at the conclusion of the sale to process payment.
• A 10% Buyer’s Premium applies to all purchases and will be added to the hammer price.

Bidding & Registration
• All bidders must register to bid at the auction, whether onsite or online.
• Onsite bidders: Please visit the office to obtain a bidder card.
• Online bidders: Pre-bidding opens at 5:00 PM on the Wednesday before sale day and remains active until the lot closes during the live auction.

Bidding Conduct & Rules
• A bid is a binding commitment—if your bid is successful, you are required to purchase the lot.
• Bidding increments will be set by the auctioneer and followed by both onsite and online bidders.
• Absentee bidding is available through the online platform or by contacting the office.

Enquiries & Contact Information
• All enquiries must be sent via email to auctions@trianglehorsesale.com.
• You can also use the "Contact Auctioneer" button in each lot’s description.
• Please include your Name, Contact Number, and Email for a response.

Catalog & Lotting
• No paper catalogs will be supplied.
• New horses will continue to be added to the catalog until the auction begins on sale day.
• Lot Numbers:
- Temporary Numbers: Ridden lots start at 401, Penned lots start at 601.
- Final Sale Order: Ridden lots start at 301, Penned lots start at 501.

Important Information for Buyers
• Triangle Horse Sales makes no warranty or guarantee regarding information provided by vendors. Buyers must conduct their own due diligence and are strongly encouraged to inspect horses and arrange vet checks before bidding.
• Triangle Horse Sales acts only as an agent between vendor and buyer and cannot guarantee suitability or compatibility of any horse for a buyer’s needs.
• If you have any doubts about a horse’s suitability, do not bid. Find a lot that better suits your requirements.
Penned & Project Horses:
• Sold "AS IS, WHERE IS," with no guarantees regarding descriptions.
• Vendor descriptions are provided for courtesy purposes only.
• Not recommended for inexperienced horse owners.

Question 18

How to Register & Bid?

Accepted Answer

Click the Link Below for Bidder Registration Guide

Question 19

How can I view the horse or request additional information?

Accepted Answer

All enquiries and inspection requests should be sent via the "Contact Auctioneer" button located in the description of each lot, or emailed directly to auctions@trianglehorsesale.com.

Please ensure you provide your Name, Contact Number, and Email to receive a response.
Animals are located on-site at the Vendor's Property—please refer to each individual listing for location details.
Inspections are welcome by appointment.

Email: auctions@trianglehorsesale.com

Question 20

What is a reserve & what does "no reserve" or "unreserved" mean?

Accepted Answer

The reserve price is the minimum price at which the Vendor is willing to sell a lot.

"Unreserved" means the lot will be sold to the highest bidder at the close of the auction, regardless of the price.

Reserves are confidential, but our bidding platform will alert you when the reserve price has been met:
	
Orange Exclamation = Reserve not met
Green Tick = Reserve met

Question 21

What is a Buyer’s Premium?

Accepted Answer

A Buyer’s Premium is an additional charge paid by the buyer to the auctioneer after winning the lot.

The Buyer’s Premium varies from auction to auction and will be advertised in each individual auction's description.

Question 22

What is Bonus Time?

Accepted Answer

Bonus Time is a feature that ensures fairness in the auction process.

If a bid is placed on a lot in the final minutes of an auction, that particular lot will automatically be extended for an additional 2 minutes.

The extension will continue until all bids have stopped.

This process helps ensure that bidders have enough time to respond to last second bids.

Question 23

What is a "Staggered Close"

Accepted Answer

A staggered close means that each lot will close 20 seconds after the previous lot, unless that item is in Bonus Time.

This allows bidders who are competing on multiple lots to have ample time to place their bids without the risk of missing out on a lot.

Question 24

What is a Starting Bid?

Accepted Answer

The starting bid is the opening bid for a lot.

It is not a reflection of the reserve price, which may be higher than the starting bid.

Question 25

How does a Max Bid/Auto Bidding work?

Accepted Answer

The Max Bid feature allows you to automate the bidding process.

You set your Max Bid, which is the maximum amount you are willing to bid on a lot.

If the reserve price is not met, your bid will automatically increase to either the reserve price or your Max Bid—whichever is lower.

Once the reserve is met, our platform will automatically bid on your behalf by the set increment schedule, but only if you are outbid—up to your Max Bid amount.

Question 26

What are the bid increments?

Accepted Answer

Bid increments are the amounts by which each bid will increase based on the current bid price.

The increment amount can vary depending on the current bid price to ensure smooth bidding progression.

Question 27

Why is the "Bid History Time" Different to the time in QLD Australia?

Accepted Answer

The Bid History Time is based on the server's location in Florida, USA, which is why it may differ from the local time in Queensland, Australia.

However, the advertised start, close, and auction countdown timers are always displayed in Queensland Time to ensure clarity for local bidders.

Question 28

I won the lot, what happens next?

Accepted Answer

You will receive an invoice via email following the close of the sale.

Once payment in full (cleared funds) has been received, you will be provided with the Vendor's contact details to arrange collection of your lot.

Question 29

How long do I have to organise collection?

Accepted Answer

The Buyer must arrange collection/transport of the lot within 7 days unless a different arrangement is agreed upon by the Vendor

Question 30

The lot I was bidding on says "May Have Won". What does this mean?

Accepted Answer

This means that the lot you were bidding on had a reserve price that was not met.
You will be contacted by a Triangle Horse Sale Staff Member via email, text, or phone following the auction.
The Vendor has the opportunity to either accept your high bid or negotiate a price closer to the reserve.
The high bidder’s exclusive referral period will end at 2pm QLD Time, the day following the close of the sale.
After this time, all referred lots will be available for purchase by private treaty.

Please note: This process differs from onsite auctions. For onsite auctions, a THS Staff member will contact you at the close of the auction.

Question 31

What are your Payment Methods?

Accepted Answer

We accept the following payment methods:

Visa or Mastercard payments over the phone
Direct Deposit
Cash delivered to our office

Please note: We DO NOT accept Amex or Contra Deposits.

Question 32

Do you have any Credit Card Fees?

Accepted Answer

We do not charge any fees for Credit Card payments.

Question 33

Can't I just buy the lot now?

Accepted Answer

No, to ensure fairness to all bidders, all advertised lots must be sold through the auction process.

Frequently Asked Questions

Caboolture Vendor FAQ's

What is the sale process for your Monthly Online Only sales?

How to Nominate Your Horse, Dog, or Item for Sale

What are your Fees & Commissions?

How do I pay my nomination fee & social advertising?

My form won't submit - Please Help!

How do I send through my sale video?

Q: How can I upload my video to YouTube

How to Photograph Your Horse for Sale

What is a "Current Dated Photo," and why is it required for horse listings at Triangle Horse Sale?

How do I send through my sale photos?

How long after the sale finishes will I be paid?

Can Bidders view or inspect my horse/item?

Can I set a Reserve?

What happens if my Horse/Dog/Item does not meet reserve?

How long does the buyer have to collect the horse/item?

Caboolture Bidder FAQ’s

How to Register & Bid?

How can I view the horse or request additional information?

What is a reserve & what does "no reserve" or "unreserved" mean?

What is a Buyer’s Premium?

What is Bonus Time?

What is a "Staggered Close"

What is a Starting Bid?

How does a Max Bid/Auto Bidding work?

What are the bid increments?

Why is the "Bid History Time" Different to the time in QLD Australia?

I won the lot, what happens next?

How long do I have to organise collection?

The lot I was bidding on says "May Have Won". What does this mean?

What are your Payment Methods?

Do you have any Credit Card Fees?

Can't I just buy the lot now?

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